Shipping & Handling
ⓘShipping Delay Notice
Logistics services may experience delays due to severe weather. Please note that delivery timeliness may be affected. We apologize for any inconvenience and thank you for your understanding during this challenging time.
Processing Time
Processing time is the duration from receiving an order until an item is fulfilled. For each item, it can take up to 7 days.
*If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours.
Shipping Time
A shipment takes 3-12 business days to arrive, and varies per country.
* The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.
*For Expedited Shipping: Possible tariffs and other related costs are borne by the customers
ABOUT TAX
Kindly note that all packages are shipped from Selora Warehouses. Our items are shipping duty unpaid and therefore, import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.
NOTE:
Your order may be split up into multiple shipments and shipped at varied times if it contains multiple items. You will receive a shipping notification for each package that ships separately.
If your order includes contact lenses and other items, we will split the order and ship it. You do not need to pay extra shipping fee.
If you have any questions, please contact customer service at help@selorafashion.com
